Last Updated: 8 May 2026

Welcome to Iselle Collection Boutique. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions.

Please read them carefully before placing an order.

1. About Us

Iselle Collection Boutique ("we", "our", "us") is an online boutique offering fashion products and accessories.

Business Name: Iselle Collection
Email: hello@isellecollection.com
Website: isellecollection.com
Location: Milton Keynes, United Kingdom

2. Eligibility to Use Our Website

By using this website, you confirm that:

• You are at least 13 years old or have permission from a parent or guardian.

• The information you provide is accurate and complete.

• You will not use our website for any unlawful or fraudulent activity.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe these Terms have been violated.

3. Products and Product Information

We aim to ensure all product descriptions, images, prices, and availability are accurate.

However:

• Colours may vary slightly depending on screen settings and lighting.

• Measurements are approximate.

• Availability may change without notice.

• We reserve the right to discontinue products at any time.

We make every effort to display our products as accurately as possible, but we cannot guarantee that your device will display colours perfectly.

4. Pricing and Payments

All prices are displayed in GBP (£) unless otherwise stated.

Accepted payment methods may include:

• Debit cards

• Credit cards

• PayPal

• Klarna or other payment providers (if applicable)

Orders will only be processed once payment has been successfully received.

If a pricing error occurs, we reserve the right to cancel the order and issue a refund.

5. Orders

Once you place an order, you will receive an order confirmation email. This email does not guarantee acceptance of your order.

We reserve the right to:

• Refuse or cancel orders

• Limit quantities purchased

• Cancel orders suspected of fraud or resale

If your order is cancelled after payment has been made, you will receive a full refund.

6. Shipping and Delivery

We aim to dispatch orders within the 3-5 working days.

Delivery times are estimates only and may vary due to:

• Courier delays

• Customs processing

• Weather conditions

• Busy seasonal periods

We are not responsible for delays outside of our control.

Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrectly entered addresses.

7. Returns and Refunds

We hope you love your purchase, but if you are not completely satisfied, you may request a return in line with our returns policy.

Return Conditions

Items must:

• Be returned within 14 days of delivery

• Be unused and unworn

• Have original tags attached

• Be in original packaging

• Not show signs of damage, perfume, washing, or wear

Non-Returnable Items

The following items cannot be returned unless faulty:

• Earrings and certain jewellery items for hygiene reasons

• Sale or clearance items

• Gift cards

• Personalised items

Faulty Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and order details.

Approved refunds will be processed to the original payment method.

Shipping fees are non-refundable unless the item is faulty or incorrect.

8. Promotions and Discount Codes

Promotional codes:

• Cannot be exchanged for cash

• Must be used before expiry dates

• Cannot usually be combined with other offers

• May be withdrawn at any time

We reserve the right to cancel promotions or discount codes where misuse is suspected.

9. Intellectual Property

All content on this website, including:

• Logos

• Branding

• Product images

• Graphics

• Text

• Website design

is owned by or licensed to Iselle Collection and protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without written permission.

10. User Conduct

You agree not to:

• Use the website for illegal purposes

• Attempt to gain unauthorised access to the website

• Upload malicious software or harmful code

• Misuse the website in any way that may damage our business or reputation

We reserve the right to restrict or terminate access for users who violate these Terms.

11. Limitation of Liability

To the fullest extent permitted by law, Iselle Collection shall not be liable for:

• Indirect or consequential losses

• Loss of profits or business opportunities

• Delays outside our reasonable control

• Technical issues affecting the website

Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

We are committed to protecting your personal information and handling data responsibly in accordance with applicable UK data protection laws.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external websites.

14. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Changes will take effect immediately once posted on the website.

It is your responsibility to review these Terms regularly.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Iselle Collection
Email: hello@isellecollection.com
Website: isellecollection.com

Terms & Conditions